ServiceNow Privacy Management is a set of capabilities within the ServiceNow platform designed to help organizations manage and comply with privacy regulations and data protection requirements. It provides tools and features that assist organizations in handling personal data, ensuring data privacy, and responding to data subject requests. Here are key aspects of ServiceNow Privacy Management:

1. Data Subject Requests (DSR) Management: ServiceNow Privacy Management allows organizations to efficiently manage data subject requests, such as requests for access, rectification, erasure (right to be forgotten), and data portability. It helps track and automate the handling of these requests to ensure compliance with data protection regulations like GDPR and CCPA.

2. Data Inventory and Mapping: Organizations can use ServiceNow to create and maintain data inventories, mapping out the types of personal data collected and processed, the purposes for processing, and the systems and departments involved. This is crucial for compliance with regulations that require data mapping, such as GDPR.

3. Consent Management: ServiceNow enables organizations to track and manage consent records. Users can document consent obtained from data subjects and provide transparency in how data is used and processed based on consent.

4. Privacy Impact Assessment (PIA): ServiceNow supports the creation and management of privacy impact assessments to evaluate and mitigate risks associated with data processing activities. PIAs help organizations identify and address potential privacy issues.

5. Incident Response: Privacy Management includes incident management features to handle data breaches and other privacy incidents promptly and in compliance with regulatory reporting requirements. It assists in assessing the impact of incidents and facilitating breach notifications, if necessary.

6. Data Privacy Policies and Notices: Organizations can use the platform to create and maintain privacy policies, notices, and disclosures to communicate their data processing practices to data subjects and stakeholders.

7. Automated Workflows: ServiceNow’s workflow automation capabilities can streamline privacy-related processes, such as DSR handling, incident response, and consent management. Automated workflows help ensure consistent and efficient data privacy management.

8. Audit and Reporting: The platform provides tools for auditing and reporting on privacy-related activities and compliance efforts. This is essential for demonstrating compliance with data protection regulations to authorities and stakeholders.

9. Integration: ServiceNow Privacy Management can be integrated with other ServiceNow modules, such as IT Service Management (ITSM) and GRC (Governance, Risk, and Compliance), to create a holistic approach to privacy and compliance management.

10. Role-Based Access Control: Access to privacy-related data and processes can be controlled and restricted based on role-based access control, ensuring that only authorized personnel have access to sensitive information.