ServiceNow Training Course Curriculum

Module 1: Introduction to ServiceNow

Introduction to ServiceNow
ServiceNow Overview
Concept of Cloud Computing in ServiceNow
Access and Navigation
Lists and Filters
Forms
Tasks
Reporting
Service Catalog

******** ServiceNow Admin Training Modules ********

Module 2: ServiceNow Platform Administration

Instance Configuration/ITSM Guided Setup
Install Applications - Part 1
Install Applications - Part 2
Install Applications - Part 3

Module 3: Configure Applications for Business

Configure Applications for Business Introduction
Classic Environment Lists and Filters - Part 1
Classic Environment Lists and Filters - Part 2
Workspace Lists and Filters
Workspace Lists and Filters Demo

Module 4: Configure Applications for Business - Forms

Form Configuration
Form Configuration - Demo 1
Form Configuration - Demo 2
Form Configuration - Demo 3
Advanced Form Configuration

Module 5: Configure Self Service

Configure Self Service - Introduction
Service Catalog
Service Catalog - Demo 1
Service Catalog - Demo 2
Flow Designer
Flow Designer - Demo

Module 6: Manage an Instance

Monitor an Instance
Perform basic instance monitoring functions.
Extending Value
Exploring Administrator spaces along with release and upgrades.

Module 7: Manage Data

Data Schema
Working directly with data in the Platform and exploring table relationships.
Exploring data and schema maps.
Application/Access Control
Restrict access to the Infinity HHD and secure records in the Platform.
Import Data
Importing data through import sets in the Platform.
Configuration Management Database (CMDB)

Module 8: Package Enhancements for Testing

Migration and Integration 7 minutes
Creating update sets within your instance.
Migration and Integration - Demo 14 minutes
Demonstration of migration and integration in the Platform.
UI Policies and Business Rules 15 minutes
Require specific support data to speed up resolution time.
Applying an Update Set and Knowledge Check 7 minutes
Make configuration changes to a form and move those changes to a new instance.

Module 9: Flow Designer

Introduction to Flow Designer
Accessing Flow Designer
Navigating Flow Designer
Create a Flow
Create Sub flows & Actions
Flow Designer: Error Handling

Module 10: ServiceNow Reporting

Introduction to Custom App
Report Fundamentals
Get an introduction to ServiceNow Reporting
Report Types
Practice report creation using different report types
Report Styling and Sharing
Style your report and share it on a dashboard

Module 11: Learn JavaScript on ServiceNow

Obtaining a personal developer's instance
JavaScript Statement Syntax introduction
Working with String variables
Arithmetic Operations
Comments and Comparisons
Conditional Logic Statements
Loops
Functions

Module 12: Automated Test Framework (ATF)

Introduction
Run Tests and Test Suites
Create and Schedule Tests and Test Suites
Additional Tips, Techniques, and Resources
Administration

******** ServiceNow Developer Training Modules ********

Module 13: ServiceNow App Engine Studio

Describe how the full-stack development process maps to the Now Platform
Create an application without the use of code by utilizing App Engine Studio
Create a table within ServiceNow by importing data from a spreadsheet
Use Table Builder to add and configure fields within a table
Discuss how to edit form layouts from within App Engine Studio
Explain how to create and configure application roles and permissions
Use Catalog Builder to create and configure a record producer
Identify how to create an experience within App Engine Studio
Recall how to use Flow Designer to update records

Module 14: Scripting in ServiceNow

Scripting Overview
Client Scripts
UI Policies
Catalog Client Scripts and Catalog UI Policies
Business Rules
Business Rules Demo
GlideSystem
GlideRecord/GlideQuery
Flow Designer Scripting

Module 15: Integration Hub Essentials

Introduction to Integration Hub
How to use Use Store Spokes
Create New Spokes
Create Data Stream Actions

Module 16: Application Development Overview

Application Development Overview
Application Development Concepts
Scoped Application Model
Application Development vs Application Deployment

Module 17: Application Analysis and Design

Application Analysis and Design
Business Logic & User Interface
Build a Scoped Architecture Data Model - Database Logic
The Loaner Request Application

Module 18: Create Application and Modules

Create Application and Modules
Application Development Tools Overview
Create a Custom Application (Tables and Data) Using Guided App Creator (GAC)
Create an application
Link Loaner Application to GitLab Repository
Link Loaner Application to GitLab Repository
Configure Application Menu, Create Files, Commit Changes

Module 19: Work with Application Forms

Application Forms
Fields, Lists, Forms, and Views
Working with Fields and Views
Scripting
Create a UI Policy and Scripting
Application Management
Commit Changes and Migrate Application

Module 20: Control Access

Controlling Access
Configure Application Security
Set Application Access

Module 21: Import and Integrate External Data

Import Data
Importing Records from a Spreadsheet
Web Services
Web Service Consumer and Commit Changes

Module 22: UI Builder Essentials

Create and configure workspace and custom portal experiences using UI Builder
How to create pages and page variants within an experience
Add and configure components within a page
Discuss page parameters and how to utilize them
How to create and use data resources to fetch data
How to define and use events, client state parameters, and client scripts
Apply styling and theming to an experience
Identify additional Next Experience UI Builder resources available

Module 23: Data Policies

Define Data Policy Rules to control mandatory and read-only states for a field
Explore how Data Policy conditions can be used to control when to apply Data Policy Rules
Determine when to use a Data Policy or a UI Policy
Create Data Policies to behave dynamically on form - Use as UI Policy on client config option
Convert UI Policies to Data Policies and Data Policies to UI Policies

Module 24: ServiceNow Theming

Personalize Your ServiceNow Theme
Customize an Organization's ServiceNow Theme
Create a Service Portal Theme
Create a Workspace Theme

Module 25: ServiceNow CSA and CAD Certification Exam Prep

Explain ServiceNow CSA Certification Options
Discuss 50+ Important ServiceNow CSA Certification Questions
Practice ServiceNow CSA Certification questions

Module 26: Resume Preparation, Interview and Job Assistance

Prepare Crisp Resume as ServiceNow Admin & Developer
Discuss common interview questions in ServiceNow
Explain students what jobs they should target and how