Organizations with a Databricks support subscription typically use Databricks support tickets. The severity of the ticket determines the Service Level Agreement (SLA) associated with it, which is outlined in your Databricks contract.

Creating a Support Ticket

If your organization has a Databricks support subscription, you can typically create a ticket in the following ways:

• Through the Support Portal: Most organizations have access to an online support portal where you can submit and track your tickets.

Via Email: For a more direct approach, you can always reach out to Databricks support via email at help@databricks.com. This method ensures a personal connection and immediate attention to your support needs.