Integrating Microsoft Intune with ServiceNow can be valuable for organizations looking to streamline their IT service management and enhance the management of mobile devices, applications, and security policies. Here are some key aspects of the integration between Intune and ServiceNow:

1. Incident and Service Request Management: You can set up integration between Intune and ServiceNow to create incidents or service requests automatically when issues related to mobile devices or applications are detected. For example, if a mobile device experiences a security threat or has a configuration issue, this can trigger an incident in ServiceNow for IT support to address.

2. Asset Management: Intune can help keep track of mobile device assets in your organization. By integrating with ServiceNow’s asset management capabilities, you can maintain an up-to-date inventory of devices and their associated information within the ServiceNow Configuration Management Database (CMDB).

3. User Self-Service Portal: Create a self-service portal within ServiceNow where users can request app installations, device enrollments, or report issues with their mobile devices. This reduces the workload on IT staff and empowers end-users to resolve common problems.

4. Change and Release Management: When changes are made to mobile device policies or configurations in Intune, these changes can be tracked and managed through ServiceNow’s change and release management processes. This ensures proper documentation and approvals for modifications to mobile device management settings.

5. Security Incident Response: In case of security incidents involving mobile devices, integration with ServiceNow allows you to initiate an incident response process, including isolation of compromised devices and remediation actions.

6. Automation and Workflows: Create automated workflows between Intune and ServiceNow to standardize processes, reduce manual tasks, and ensure consistent handling of mobile device management tasks and incidents.

7. Reporting and Analytics: Leverage ServiceNow’s reporting and analytics capabilities to gain insights into mobile device and application performance, compliance, and security. You can generate custom reports and dashboards for better decision-making.

8. Policy Compliance: Monitor and enforce mobile device compliance with organizational policies using Intune. ServiceNow can be used to track and manage compliance issues and resolution processes.

9. Proactive Maintenance: Set up alerts and triggers to proactively address potential issues with mobile devices and applications before they impact end-users. ServiceNow can facilitate these proactive maintenance processes.

10. Documentation and Audit Trail: Integration between Intune and ServiceNow ensures that all actions and changes related to mobile device management are documented and auditable, helping with compliance and accountability.