. Here’s an overview of its key features and functionalities:

IT Service Management (ITSM)

1. Incident Management: Quickly and efficiently resolve IT issues.
2. Problem Management: Identify and prevent recurring incidents.
3. Change and Release Management: Manage IT changes with minimal risk.
4. Request Fulfillment: Streamline the process of fulfilling service requests.
5. IT Asset Management: Track and manage IT hardware and software assets.
6. Knowledge Management: Store and share knowledge articles within the organization.
7. Self-Service Portal: Enable users to find information and request services easily.

IT Operations Management (ITOM)

1. Discovery: Automatically discover IT infrastructure components.
2. Service Mapping: Map the relationships between IT components and services.
3. Cloud Management: Manage public, private, and hybrid cloud resources.
4. Event Management: Centralize and monitor IT events for better decision-making.

IT Business Management (ITBM)

1. Project Portfolio Management: Plan, prioritize, and manage IT projects.
2. Resource Management: Optimize allocation and utilization of IT resources.
3. Financial Management: Manage the IT budget and track spending.

Additional Capabilities

• Integration with Other Systems: ServiceNow offers extensive integration capabilities with other enterprise systems and applications.
• Custom Application Development: Organizations can develop custom applications on the ServiceNow platform to meet unique business needs.
• Reporting and Analytics: Generate reports and insights for informed decision-making.
• Security Operations: Manage and respond to security incidents and vulnerabilities.