Salesforce Customer Portal is a feature that was available in older versions of Salesforce, but it has been replaced by a more modern and flexible solution called Salesforce Community Cloud. The Community Cloud provides a platform for building online communities where customers, partners, employees, or any other group can collaborate, access information, and engage with your organization.

Here’s a brief overview of Salesforce Community Cloud and how it evolved from the earlier Customer Portal:

1. Salesforce Customer Portal: The Customer Portal was a self-service portal provided by Salesforce for organizations to enable their customers to access specific information and perform certain actions on their own, such as viewing account details, submitting support requests, or accessing knowledge base articles. The functionality was limited, and the user interface was not as customizable as desired.

2. Salesforce Community Cloud: Recognizing the need for a more robust and flexible solution to support different types of communities, Salesforce introduced Community Cloud. Community Cloud is a platform that allows companies to build branded online communities tailored to specific audiences, including customers, partners, employees, and more. It offers enhanced customization options, integration with other Salesforce features, and the ability to create engaging experiences with personalized content and collaboration tools.

With Community Cloud, you can create custom communities with distinct branding, layouts, and content to match the unique needs of your target audience. You can also integrate other Salesforce features, such as Chatter (a collaboration tool), Knowledge Base, Cases, and Reports, to provide a comprehensive self-service experience.

Key features of Salesforce Community Cloud may include:

• Customizable branding and user interface
• Access controls and permission settings
• Collaboration tools like discussions and file sharing
• Knowledge base articles and resources
• Support case management
• Integration with other Salesforce products and third-party applications

If you’re interested in implementing a customer portal or community for your organization, I recommend exploring Salesforce Community Cloud and its capabilities as it has become the modern replacement for the older Customer Portal feature. As always, for the most up-to-date information, it’s best to refer to the official Salesforce website or consult with a Salesforce representative.