ServiceNow provides a wide range of applications that are designed to help organizations manage various aspects of their business operations. Here are some key ServiceNow applications:

1. IT Service Management (ITSM):

   • This application helps IT departments manage and deliver IT services efficiently. It includes modules for incident management, problem management, change management, and more.

2. Customer Service Management (CSM):

   • CSM is designed to improve customer service and support. It enables organizations to provide a seamless customer experience through features like case management, self-service portals, and knowledge management.

3. HR Service Delivery (HRSD):

   • HRSD streamlines HR processes, including employee onboarding, benefits administration, and case management. It enhances the employee experience by providing self-service options.

4. IT Operations Management (ITOM):

   • ITOM focuses on automating and optimizing IT infrastructure operations. It includes modules for event management, discovery, and orchestration.

5. IT Business Management (ITBM):

   • ITBM helps organizations align IT with business objectives. It includes project portfolio management, demand management, and financial planning capabilities.

6. Security Operations (SecOps):

   • SecOps automates and orchestrates security incident response and vulnerability management. It helps organizations detect and respond to security threats.

7. Governance, Risk, and Compliance (GRC):

   • GRC provides tools for managing risk, compliance, and audit activities. It helps organizations ensure regulatory compliance and manage risks effectively.

8. Field Service Management (FSM):

   • FSM is designed for organizations with field service teams. It includes features for scheduling, work order management, and mobile field service.

9. Asset Management:

   • This application helps organizations track and manage their assets, including hardware and software assets.

10. ServiceNow Platform App Store:

    • ServiceNow offers an App Store where you can find pre-built applications and integrations created by ServiceNow and third-party developers. These apps cover various industries and functions.

11. Custom Applications:

    • ServiceNow’s platform allows organizations to build custom applications tailored to their specific needs. This is often done using low-code/no-code development tools.