Here are key aspects of ServiceNow Service Management:

1. IT Service Management (ITSM): ServiceNow’s ITSM module is at the core of service management. It includes functionalities such as incident management, problem management, change management, and service request management. ITSM helps IT teams resolve issues, manage changes, and handle service requests effectively.

2. Service Catalog: ServiceNow provides a centralized service catalog where employees or customers can browse and request services. This catalog can include IT services, HR services, facilities requests, and more.

3. Self-Service Portals: ServiceNow offers user-friendly self-service portals where employees and customers can log in to request services, report issues, and track the progress of their requests. These portals improve user satisfaction and reduce the burden on service desks.

4. Workflow Automation: ServiceNow allows organizations to automate and optimize their service workflows. This automation ensures that processes are executed consistently and efficiently.

5. Service Level Management (SLM): SLM capabilities enable organizations to define, monitor, and manage service level agreements (SLAs) and key performance indicators (KPIs). This ensures that services meet agreed-upon standards and performance targets.

6. Knowledge Management: ServiceNow’s knowledge management system allows organizations to capture, organize, and share knowledge articles. This empowers employees and customers to find answers to common questions and issues independently.

7. Incident Resolution: ServiceNow helps IT teams and support staff efficiently identify and resolve incidents and problems, reducing downtime and minimizing business disruptions.

8. Change Management: ServiceNow facilitates the planning, approval, and execution of changes in the IT environment, ensuring that changes are managed and documented properly.

9. Asset Management: ServiceNow Asset Management enables organizations to track and manage their hardware and software assets, optimizing asset utilization and reducing costs.

10. Service Analytics: ServiceNow provides reporting and analytics tools to monitor service performance, identify areas for improvement, and make data-driven decisions.

11. Mobile Access: Users can access ServiceNow services and portals through mobile apps, enabling them to submit requests and access information on the go.

12. Integration Capabilities: ServiceNow integrates with other systems and applications, allowing data to flow seamlessly between different parts of the organization.