Some of the key ServiceNow services and offerings include:

1. IT Service Management (ITSM): ServiceNow’s core offering focuses on IT service management, including incident management, problem management, change management, and service request management. It helps organizations efficiently manage IT-related issues and requests.

2. IT Operations Management (ITOM): ServiceNow’s ITOM solutions help organizations monitor and manage their IT infrastructure, including network monitoring, cloud management, and automation of routine tasks.

3. IT Business Management (ITBM): ITBM tools enable organizations to align IT projects and investments with business goals. It includes project portfolio management, application portfolio management, and financial management capabilities.

4. Customer Service Management (CSM): ServiceNow CSM allows organizations to provide exceptional customer service by managing customer inquiries, complaints, and service requests through various channels.

5. Human Resources Service Delivery (HRSD): HRSD streamlines HR processes, including employee onboarding, benefits administration, and case management, to improve the employee experience.

6. Security Operations (SecOps): ServiceNow’s SecOps offerings help organizations respond to and mitigate security incidents more effectively by integrating security data and workflows.

7. Governance, Risk, and Compliance (GRC): GRC solutions help organizations manage risk and compliance by centralizing risk assessment, policy management, and audit processes.

8. Now Platform: ServiceNow’s Now Platform serves as the foundation for all its services. It provides a low-code development environment for building custom applications and automating workflows.

9. Custom Applications: ServiceNow allows organizations to create custom applications tailored to their unique needs. These applications can address specific business processes and workflows.

10. Performance Analytics: ServiceNow offers performance analytics tools to help organizations monitor and improve their service delivery and operational efficiency.

11. Integration Hub: ServiceNow’s Integration Hub allows organizations to connect ServiceNow with other systems and applications, enabling data exchange and automation.

12. AI and Machine Learning: ServiceNow integrates AI and machine learning capabilities into various services to enhance predictive analytics, chatbots, and virtual agent functionality.