ServiceNow is a cloud-based platform that provides software as a service (SaaS) for technical management support. The company specializes in IT services management (ITSM), IT operations management (ITOM), and IT business management (ITBM), helping automate and optimize business processes. Here are some key features and aspects of ServiceNow:

1. IT Service Management (ITSM): ServiceNow ITSM solutions are designed to streamline the way businesses manage their IT services. This includes incident management, problem management, change management, and service request management.

2. IT Operations Management (ITOM): ServiceNow ITOM solutions help organizations gain visibility into their IT infrastructure, maintain service health, and optimize cloud delivery and spend.

3. IT Asset Management (ITAM): This includes tracking and managing the lifecycle of IT assets from procurement to disposal.

4. Customer Service Management (CSM): ServiceNow CSM solutions improve customer satisfaction through efficient and proactive customer service.

5. HR Service Delivery (HRSD): This allows for the digitalization of HR processes, providing employees with a single platform for all their HR needs.

6. Security Operations (SecOps): This integrates security into IT workflows, helping organizations respond faster to threats and vulnerabilities.

7. Platform Capabilities: The Now Platform® is the foundation of all ServiceNow services, allowing for custom application development, workflow automation, and data analysis.

8. Low-Code Development: ServiceNow offers a low-code development environment, enabling businesses to build applications with minimal coding.

9. AI and Machine Learning: Incorporating AI and machine learning into its offerings, ServiceNow aims to automate routine tasks and provide intelligent insights.

10. Integrations: ServiceNow integrates with many third-party applications and data sources, enhancing its capabilities and providing seamless workflows across various business functions.

11. Mobile Capabilities: ServiceNow offers mobile solutions to enable users to access services and perform tasks from anywhere.

12. Governance, Risk, and Compliance (GRC): This helps organizations manage risks, demonstrate compliance, and automate audit workflows.

13. Cloud Insights: ServiceNow provides visibility into cloud resources, enabling better governance and cost management.