It is designed to streamline facilities management processes, improve space utilization, and enhance the overall workplace experience for employees and occupants. Here are key aspects and functionalities of ServiceNow Facilities Management:

1. Space Management:

   • ServiceNow Facilities Management allows organizations to manage and optimize the allocation of office spaces, workstations, meeting rooms, and other physical facilities.
   • Space managers can visualize floor plans, monitor space occupancy, and make data-driven decisions about space assignments and configurations.

2. Workspace Reservation and Booking:

   • Employees and occupants can use ServiceNow’s self-service portal to reserve workspaces, meeting rooms, and resources.
   • Workspace booking can be integrated with calendar systems for real-time availability and scheduling.

3. Facility Maintenance and Work Orders:

   • Facilities teams can use ServiceNow to manage and track maintenance requests, work orders, and service requests related to buildings, equipment, and infrastructure.
   • Preventive maintenance schedules can be automated to ensure facilities are well-maintained and compliant with safety regulations.

4. Asset and Equipment Management:

   • ServiceNow Facilities Management includes asset management capabilities to track and manage physical assets, such as furniture, appliances, and equipment.
   • It provides visibility into asset location, condition, maintenance history, and depreciation.

5. Visitor Management:

   • The module supports visitor management processes, allowing organizations to efficiently manage visitor check-ins, badge printing, and security procedures.

6. Service Requests:

   • Employees and occupants can submit service requests through the self-service portal for various facilities-related needs, including repairs, maintenance, office moves, and equipment requests.

7. IoT Integration:

   • ServiceNow can integrate with IoT (Internet of Things) sensors and devices to monitor and optimize facility conditions, such as temperature, lighting, and energy consumption.
   • Data from IoT sensors can be used to proactively address maintenance and comfort issues.

8. Compliance and Reporting:

   • ServiceNow Facilities Management helps organizations maintain compliance with safety, security, and environmental regulations.
   • Customizable reports and dashboards provide insights into facility performance and compliance status.

9. Space Analytics:

   • Utilize analytics and reporting tools to gain insights into space utilization, occupancy trends, and optimization opportunities.
   • Data-driven decisions can lead to more efficient space planning.

10. Mobile Accessibility:

    • Facilities teams and occupants can access facilities management features through the ServiceNow mobile app, making it convenient to submit requests and view facility information on mobile devices.

11. Integration with Other ServiceNow Modules:

    • ServiceNow Facilities Management can be integrated with other ServiceNow modules, such as IT Service Management (ITSM) and Human Resources (HR), to streamline processes like office moves and employee onboarding.