The onboarding process in ServiceNow refers to the set of activities and workflows designed to efficiently bring new employees into an organization, ensuring they have the resources, information, and support needed to become productive members of the team. ServiceNow offers tools and capabilities that organizations can use to streamline and automate various aspects of the onboarding process. Here’s a general overview of how the ServiceNow onboarding process can be structured:

1. Request Initiation:

   • The onboarding process typically begins when a new employee is hired or when a request is initiated by HR or the hiring manager.
   • ServiceNow can provide a self-service portal where new hires or HR personnel can initiate onboarding requests.

2. Form Submission:

   • New hires or HR personnel complete onboarding forms or checklists in ServiceNow. These forms may include personal information, tax forms, employment agreements, and other required documents.

3. Task Assignment:

   • ServiceNow automatically generates and assigns tasks and workflows based on the information provided in the onboarding request.
   • Tasks can be assigned to various departments and roles, including HR, IT, facilities, security, and the hiring manager.

4. Document Management:

   • ServiceNow can store and manage onboarding documents, ensuring that all necessary documents are collected, signed, and securely stored.
   • It can also send notifications and reminders for outstanding documents.

5. IT Setup:

   • ServiceNow can automate the provisioning of IT resources for new employees, such as user accounts, email addresses, access to software, and hardware requests.
   • It can also trigger the setup of computer equipment and access to network resources.

6. Training and Orientation:

   • ServiceNow can schedule and track new employee orientations, including training sessions, introductions to company policies, and safety briefings.

7. Access Control:

   • ServiceNow can manage access control for various systems and applications. It can ensure that new employees have the right access permissions and credentials.

8. Facilities and Workspace:

   • ServiceNow can assist with tasks related to facilities management, including office assignments, parking access, and office supplies.

9. Benefits Enrollment:

   • ServiceNow can facilitate the enrollment process for employee benefits, including health insurance, retirement plans, and other benefits packages.

10. Feedback and Evaluation:

    • ServiceNow can include surveys or feedback forms to gather new hire feedback on the onboarding process and make improvements.

11. Progress Tracking:

    • Throughout the onboarding process, ServiceNow provides visibility into the status of tasks, documents, and other onboarding activities.

12. Completion and Notifications:

    • Once all tasks are completed, ServiceNow can trigger notifications to HR and the hiring manager, indicating that the onboarding process is finished.

13. Compliance and Reporting:

    • ServiceNow can maintain records and generate reports to ensure compliance with regulatory requirements and company policies.