Here’s how ServiceNow can be applied to Operational Technology:

1. Asset Management: ServiceNow’s asset management capabilities can be used to manage both IT and OT assets. This includes tracking the maintenance, performance, and compliance of industrial equipment and devices.

2. Incident and Event Management: ServiceNow can capture and manage incidents, alarms, and events from OT systems and sensors. It helps organizations respond to issues and outages promptly, minimizing downtime.

3. Service Catalog: ServiceNow’s service catalog can include requests for OT services and equipment. Users can request services related to industrial processes, maintenance, and equipment calibration.

4. Workflow Automation: ServiceNow’s workflow automation can automate processes that involve both IT and OT. For example, it can trigger maintenance workflows based on sensor data or integrate with OT systems for fault diagnosis.

5. IoT Integration: ServiceNow can integrate with IoT (Internet of Things) platforms and sensors to collect and analyze data from OT devices. This data can be used for predictive maintenance, performance optimization, and process improvement.

6. Change Management: Organizations can use ServiceNow’s change management capabilities to document and manage changes to OT systems and devices, ensuring that changes are implemented safely and efficiently.

7. Integration with SCADA Systems: ServiceNow can integrate with SCADA (Supervisory Control and Data Acquisition) systems to monitor and control industrial processes. It helps in real-time monitoring and response to process deviations.

8. Regulatory Compliance: ServiceNow can assist in managing and documenting compliance with industry-specific regulations and standards related to OT systems, ensuring that organizations adhere to safety and quality standards.

9. Cybersecurity: Security incidents in OT can have severe consequences. ServiceNow’s security incident response capabilities can help organizations detect and respond to cybersecurity threats affecting OT systems.

10. Remote Asset Monitoring: ServiceNow can facilitate remote monitoring of OT assets, allowing organizations to track the performance and condition of equipment from centralized locations.

11. Data Integration: ServiceNow can integrate with OT data historian systems and databases to collect historical data for analysis and reporting. This helps in identifying patterns and optimizing processes.

12. Reporting and Analytics: ServiceNow provides reporting and analytics tools that organizations can use to gain insights into their OT operations, monitor KPIs, and make data-driven decisions.