Title: How the TTC Modernized HR with SAP SuccessFactors

Introduction

The Toronto Transit Commission (TTC) is a massive operation responsible for keeping Canada’s largest city moving. With a vast workforce, the TTC needed to streamline its complex HR processes. Enter SAP SuccessFactors, the cloud-based solution transforming how the TTC manages its people.

Challenges Faced by the TTC

• Outdated HR Systems: The TTC relied on older systems that needed to be more complex, efficient, and paper-driven. This led to delays, manual errors, and low employee engagement.
• Difficulty Managing a Large Workforce: With thousands of employees across various roles, the TTC found it challenging to effectively track time, attendance, payroll, and performance data in a centralized manner.
• Need for Improved Talent Management: The TTC sought to modernize its recruiting processes and create a more engaging employee onboarding experience.

Why SAP SuccessFactors?

• Cloud-Based Flexibility: SuccessFactors provides a scalable, adaptable platform to grow with the TTC’s needs. Its cloud technology eliminates the need for on-site infrastructure and makes it accessible from anywhere.
• Integrated HR Suite: SuccessFactors offers modules covering the entire employee lifecycle, from recruitment and onboarding to payroll, performance management, and learning.
• User-Friendly Interface: SuccessFactors’ modern interface makes it easy for HR employees and managers to navigate the system, fostering greater self-service and collaboration.

SuccessFactors in Action at the TTC

• Streamlined Payroll and HR Administration: SuccessFactors Employee Central Payroll enables accurate, automated payroll processing, reducing errors and time spent on manual tasks. The core HR module has centralized all employee data, improving visibility and reporting.
• Enhanced Performance Management: SuccessFactors’ performance and goal management tools empower managers and employees to align goals with company objectives and facilitate regular performance feedback conversations.
• Modernized Recruiting and Onboarding: The SuccessFactors recruiting module provides a seamless applicant experience, simplifies the hiring process, and accelerates new employee onboarding.

Benefits Realized by the TTC

• Increased Efficiency: Automation and self-service have significantly streamlined processes, freeing up HR staff for more strategic tasks.
• Improved Data Accuracy: A centralized system of record has led to greater accuracy in payroll, employee data, and performance reporting.
• Enhanced Employee Experience: Modern tools and accessible platforms have improved communication, collaboration, and employee self-service.
• Strategic Talent Management: The TTC has greater insight into its workforce, enabling it to make data-driven decisions around recruitment, training, and succession planning.

Conclusion

SAP SuccessFactors has revolutionized the TTC’s HR processes. It has provided a more efficient, user-friendly, and data-driven platform that has benefited both the TTC and its employees. As the TTC continues its digital transformation journey, SuccessFactors will play an increasingly critical role in attracting, developing, and retaining the talent essential to keeping Toronto on the move.