Here’s how Tieto might be using ServiceNow:

1. IT Service Management (ITSM): Tieto may use ServiceNow for managing its internal IT services, including incident management, change management, problem management, and asset management. This helps Tieto’s IT department provide efficient and effective support to its employees.

2. Service Desk: ServiceNow’s service desk capabilities allow Tieto to handle IT service requests and incidents, ensuring that IT issues are resolved promptly and that employees can access the support they need.

3. Customer Support: Tieto may also use ServiceNow for customer support and service management, helping the company provide excellent customer service to its clients and manage customer inquiries and requests.

4. Automation: ServiceNow offers automation capabilities that Tieto can leverage to streamline its business processes. This can include automating routine tasks, approvals, and workflows.

5. Custom Applications: Tieto may have developed custom applications and workflows within the ServiceNow platform to address specific business needs and requirements.

6. Integration: ServiceNow can be integrated with other systems and tools used by Tieto to ensure seamless data flow and communication between different parts of the organization.