Vlocity is a company that provides industry-specific cloud software solutions built on the Salesforce platform. Vlocity was founded in 2014 with the goal of addressing the unique needs of industries such as telecommunications, insurance, healthcare, energy, and financial services.

Vlocity’s software solutions are designed to enhance and extend the capabilities of Salesforce CRM, enabling businesses in specific industries to leverage industry-specific processes, data models, and user interfaces. These solutions help organizations streamline their operations, improve customer experiences, and drive digital transformation.

Vlocity offers a suite of industry-specific applications, including:

1. Communications Cloud: Designed for telecommunications companies, the Communications Cloud provides solutions for sales and service management, order management, product catalog, quoting, and contract management.

2. Insurance and Financial Services Cloud: This solution caters to the insurance and financial services industries. It includes capabilities for policy and underwriting management, claims management, customer service, and agent/broker management.

3. Health Insurance and Health Cloud: Vlocity’s Health Insurance solution focuses on health insurance providers, offering features for member enrollment, benefits management, care coordination, provider contracting, and claims management. It integrates with Salesforce Health Cloud, a CRM platform designed for healthcare organizations.

4. Energy and Utilities Cloud: This solution is tailored for energy and utilities companies, providing functionalities for customer service, meter-to-cash processes, field service management, and asset management.

Vlocity’s industry-specific applications are built natively on the Salesforce platform, which allows seamless integration with Salesforce CRM and other Salesforce products. This integration enables organizations to leverage the full power of Salesforce’s CRM capabilities while also benefiting from Vlocity’s industry-focused enhancements.