Zabbix and ServiceNow are two different software tools that serve different purposes in an organization, but they can be integrated to enhance IT monitoring and incident management capabilities.

1. Zabbix:

   • Zabbix is an open-source monitoring solution used to monitor the performance and availability of IT resources such as servers, network devices, applications, and more.
   • It collects data from various sources and provides real-time monitoring, alerting, and reporting capabilities.
   • Zabbix helps IT teams identify issues and proactively respond to problems before they impact users or services.

2. ServiceNow:

   • ServiceNow is a cloud-based platform that offers IT service management (ITSM) and business process automation (BPA) solutions.
   • It focuses on managing and automating IT service processes, including incident management, change management, problem management, and more.
   • ServiceNow is also used for other non-IT functions such as HR service delivery, customer service management, and more.

Integration between Zabbix and ServiceNow:

• Many organizations choose to integrate Zabbix with ServiceNow to streamline incident management and response processes. Here’s how this integration typically works:
• Zabbix monitors IT infrastructure and triggers alerts when issues are detected.
• These alerts can be automatically forwarded to ServiceNow as incidents.
• ServiceNow’s incident management capabilities can then be used to categorize, prioritize, and assign these incidents to the appropriate IT teams for resolution.
• The integration allows for a more efficient and structured approach to incident handling.

To ensure that the integration between Zabbix and ServiceNow works effectively and that notifications are not flagged as spam, you should configure the email settings within both Zabbix and ServiceNow properly.