Offers an Identity Management solution as part of their IT Service Management (ITSM) suite. The Identity Management capabilities in ServiceNow are primarily focused on enabling access control, compliance, and governance within the ServiceNow environment.

Identity Management in ServiceNow primarily involves the following capabilities:

1. User Provisioning: This involves the creation, modification, disabling, and deletion of user accounts. It allows administrators to manage access to resources and systems within the ServiceNow platform.

2. Authentication and Authorization: ServiceNow supports multiple types of authentication, including multi-factor authentication (MFA), Single Sign-On (SSO), OAuth 2.0, and more. These ensure that users are who they say they are (authentication) and have the correct permissions to access certain resources (authorization).

3. Identity Governance and Administration (IGA): This includes capabilities like role-based access control (RBAC), which allows for the assignment of users to roles and the assignment of roles to access rights. It also involves processes for the ongoing management of identities, access rights, and roles within the ServiceNow environment.

4. Compliance and Audit: ServiceNow allows for regular reviews of who has access to what resources, which can help companies maintain compliance with various regulatory standards. It also has features for logging and auditing access-related activities, which can aid in forensic investigations and improve accountability.

5. Integration with External Identity Providers: ServiceNow can be integrated with external identity providers (IdPs) like Active Directory, LDAP, SAML 2.0, etc. This allows for centralized management of identities across multiple systems.