Here’s how ServiceNow supports ITIL:

1. Service Strategy: ServiceNow helps organizations define their service strategy by allowing them to catalog and define the services they offer. This includes creating service portfolios, defining service level agreements (SLAs), and understanding the financial aspects of IT services.

2. Service Design: Within ServiceNow, you can design and document IT services and their supporting processes. This involves designing service catalogs, defining processes and workflows, and documenting service requirements.

3. Service Transition: ServiceNow supports the transition of services and changes through change management, release management, and configuration management. It helps ensure that changes are planned, tested, and implemented with minimal disruptions.

4. Service Operation: ServiceNow provides the tools needed for incident management, problem management, request fulfillment, and event management. It allows organizations to efficiently manage day-to-day IT operations and respond to incidents and service requests.

5. Continual Service Improvement (CSI): ServiceNow’s reporting and analytics capabilities enable organizations to measure the performance of IT services, identify areas for improvement, and track progress over time. It supports the CSI process by providing data and insights.

6. Service Asset and Configuration Management (SACM): ServiceNow’s configuration management database (CMDB) is a central repository for managing the configuration items (CIs) that make up an organization’s IT infrastructure. It helps in maintaining accurate records of CIs and their relationships.

7. Incident Management: ServiceNow allows organizations to capture, track, and resolve incidents efficiently. It includes features for incident categorization, prioritization, assignment, and escalation.

8. Problem Management: ServiceNow supports the identification, analysis, and resolution of problems, helping organizations address the root causes of recurring incidents.

9. Change Management: ServiceNow automates and streamlines the change management process, ensuring that changes are properly assessed, approved, and tracked.

10. Service Level Management: Organizations can define and manage SLAs, monitor service performance against SLAs, and take action when SLAs are at risk of being breached.

11. Knowledge Management: ServiceNow’s knowledge base allows organizations to capture and share knowledge about common issues and their solutions, reducing the resolution time for incidents and problems.

12. Integration: ServiceNow integrates with various other tools and systems used in IT operations, such as monitoring tools, asset management systems, and identity management solutions.