ServiceNow offers a wide range of services and solutions designed to help organizations improve their operations, automate workflows, and deliver better services to their customers and employees. These services can be categorized into several key areas:

1. IT Service Management (ITSM): ServiceNow provides ITSM solutions that help organizations manage their IT services efficiently. This includes incident management, problem management, change management, and asset management.

2. Customer Service Management (CSM): ServiceNow’s CSM solutions enable businesses to deliver exceptional customer service and support. It includes tools for managing customer inquiries, cases, and service requests.

3. HR Service Delivery (HRSD): ServiceNow helps HR departments streamline their processes with HRSD solutions. This covers areas such as employee onboarding, benefits administration, and case management.

4. IT Operations Management (ITOM): ServiceNow’s ITOM solutions allow organizations to manage and optimize their IT infrastructure and operations. This includes discovery, event management, and cloud management.

5. IT Business Management (ITBM): ServiceNow offers ITBM solutions for managing IT projects, financials, and resources effectively.

6. Security Operations (SecOps): ServiceNow’s SecOps solutions help organizations identify and respond to security threats and incidents efficiently.

7. Custom Application Development: ServiceNow’s platform allows organizations to create custom applications and workflows tailored to their specific needs. This enables them to automate unique business processes.

8. Integrations: ServiceNow supports integrations with various third-party systems and tools, allowing for seamless data exchange and workflow automation.

9. Analytics and Reporting: ServiceNow provides robust analytics and reporting capabilities, allowing organizations to gain insights into their operations and make data-driven decisions.

10. Enterprise Service Management (ESM): ServiceNow’s ESM approach extends the use of its platform beyond IT to other areas of the organization, such as HR, facilities, and finance, enabling a more holistic approach to service delivery.