Whirlpool’s Recipe for Success: Transforming HR with SuccessFactors

Whirlpool Corporation, a global leader in home appliances, has a long history of innovation and a dedication to improving home life. This dedication extends beyond its products and into the very heart of the company—its people. Whirlpool understands that a successful business is built on a foundation of engaged and empowered employees. That’s why it turned to SAP SuccessFactors to transform its Human Resources (HR) operations.

Why Whirlpool Chose SuccessFactors

Whirlpool’s existing HR systems were reaching their limits. The company faced challenges such as:

• Disparate, legacy systems: Multiple systems created data silos, hindering efficient HR processes and making it difficult to have a consolidated view of the workforce.
• Outdated user experience: Clunky interfaces led to frustration and decreased employee self-service adoption.
• Limited analytics: The need for robust reporting and analytics tools made it challenging for HR to gain strategic insights.

Whirlpool needed a solution to streamline processes, provide a modern user experience, and offer data-driven insights. SAP SuccessFactors, a cloud-based Human Capital Management (HCM) suite, emerged as the winner.

Whirlpool’s SuccessFactors Journey

Whirlpool’s implementation of SuccessFactors included a range of critical modules:

• Employee Central is a core foundation for managing employee data, providing a single source of truth for HR information.
• Performance & Goals: Streamlining performance reviews and goal alignment processes, helping employees focus on what matters most to the company’s success.
• Recruiting: Attracting top talent with efficient recruiting processes and a user-friendly candidate experience.
• Compensation: Ensuring fair and competitive pay practices and tying rewards to performance.
• Learning: Creating a culture of continuous development with personalized learning opportunities for employees.

The Result: A Transformed HR Experience

SuccessFactors has had a significant impact on Whirlpool’s HR landscape, including:

• Enhanced efficiency: Automated workflows and streamlined processes saved HR significant time, allowing them to focus on more strategic work.
• More significant insights: Powerful analytics enabled HR to understand their workforce better, leading to data-driven decision-making.
• User-friendly platform: SuccessFactors’ intuitive nature increased employee adoption of self-service tools and improved their overall HR experience.
• Improved talent management: SuccessFactors facilitated better talent acquisition, performance management, and employee development, leading to a more robust, more capable workforce.

Whirlpool’s Recipe for Future HR Success

Whirlpool’s journey with SuccessFactors is far from over. The company is committed to continuous improvement, exploring opportunities to leverage the platform further:

• Increased AI capabilities: Whirlpool seeks to use artificial intelligence and machine learning within SuccessFactors to improve predictive analytics and personalized experiences.
• Expanded self-service: Continuing the trend of empowering employees and managers with self-service tools to streamline more processes.
• Deeper integration: Further integration of SuccessFactors with other enterprise systems will create a seamless technology experience for the workforce.

Whirlpool is a prime example of how SAP SuccessFactors can empower businesses to attract, retain, and develop a high-performing workforce. Their story is a testament to the power of HR transformation in driving organizational success.