ServiceNow, as implemented by GE (General Electric), appears to be a part of their broader digital and technical strategy. ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation solutions. It offers modules and functionalities to streamline IT operations, automate workflows, and improve service delivery across organizations.

The key features of ServiceNow as used in an organization like GE would include:

1. IT Service Management (ITSM): This includes managing IT services, incidents, problems, change requests, and service catalog. This aspect is crucial for establishing efficient IT processes and tracking service levels.

2. Incident Management: ServiceNow helps in tracking, managing, and resolving incidents efficiently, providing a centralized system for this purpose.

3. Problem Management: This module assists organizations in identifying the root causes of recurring incidents and implementing long-term solutions.

4. Change Management: ServiceNow aids in controlling and standardizing change processes in IT infrastructure and applications.

5. Service Catalog: This feature allows organizations to create a self-service portal for users to request IT services and track the status of their requests.

6. Asset Management: The asset management module in ServiceNow enables tracking and managing hardware and software assets.

7. Workflow Automation: ServiceNow includes a workflow engine that automates manual and repetitive tasks, creating workflows, and integrating various systems.

8. Reporting and Analytics: The platform offers robust reporting and analytics capabilities to monitor key performance indicators (KPIs) and gain insights into IT operations.