I can provide information about CMDB (Configuration Management Database) in ServiceNow. The CMDB in ServiceNow is a crucial part of the platform used for managing configuration items and their relationships within your IT environment. It helps organizations keep track of hardware, software, and other assets, as well as their dependencies.

To ensure that emails containing course information do not go to spam when sending them in bulk, you can follow these best practices:

1. Use a Professional Email Service: Ensure that you are using a reputable email service provider for sending bulk emails. ServiceNow typically uses its own email sending functionality, but you can integrate it with your organization’s email service.

2. Authenticate Your Domain: Set up SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) records for your domain. This helps email servers verify that your emails are legitimate and not spam.

3. Manage Email Lists: Keep your email lists clean and up-to-date. Remove invalid or outdated email addresses to improve deliverability.

4. Avoid Spammy Content: Ensure that your email content is not spammy. Avoid using excessive capital letters, too many exclamation marks, or misleading subject lines.

5. Use Opt-In Lists: Only send emails to recipients who have opted in to receive them. Avoid sending unsolicited emails, as this can trigger spam filters.

6. Segment Your Lists: Segment your email lists based on the recipients’ interests or preferences. This can improve engagement and reduce the likelihood of emails being marked as spam.

7. Monitor and Test: Regularly monitor your email delivery rates and test your emails to see how they are received by different email providers. Adjust your strategy based on the results.

8. Provide an Unsubscribe Option: Include a clear and easy way for recipients to unsubscribe from your emails. This is not only a legal requirement in many places but also improves your sender reputation.