Here are some key aspects of ServiceNow Managed Services:

1. Platform Management: Managed service providers (MSPs) offer day-to-day management of your ServiceNow instance. This includes tasks like system administration, user provisioning, and access control.

2. Upgrades and Patching: MSPs help plan and execute ServiceNow platform upgrades and patch installations to ensure that your instance is running the latest and most secure version.

3. Customization and Development: Managed services often include custom development and configuration to tailor your ServiceNow environment to your specific business requirements. This may involve creating new workflows, modules, or integrations.

4. Incident and Problem Management: MSPs handle incident and problem management within the ServiceNow platform. They ensure that issues are promptly addressed, resolved, and documented.

5. Change and Release Management: Managed services assist in managing changes and releases to your ServiceNow instance, ensuring that updates and new features are smoothly integrated without disrupting your operations.

6. Performance Optimization: ServiceNow Managed Services focus on optimizing the performance of your platform. This may involve performance tuning, capacity planning, and monitoring.

7. Security and Compliance: MSPs help ensure that your ServiceNow environment is secure and compliant with relevant industry standards and regulations. This includes managing access controls, data encryption, and security patching.

8. User Training and Support: Managed service providers offer user training and support to help your team make the most of the ServiceNow platform’s capabilities. They also provide assistance to end-users who encounter issues or have questions.

9. Reporting and Analytics: Managed services often include the development of custom reports and dashboards to provide insights into your IT service management and operations.

10. Integration and Automation: MSPs can help you integrate ServiceNow with other systems and automate various workflows to streamline processes.

11. 24/7 Support: Many ServiceNow Managed Services providers offer 24/7 support to address critical issues and ensure the availability of your platform around the clock.

12. Cost Management: Managed services often assist in optimizing costs associated with your ServiceNow subscription by identifying unused or underutilized features and licenses.