ServiceNow can integrate with Active Directory (AD) to streamline user management and authentication processes. Here are some common tasks and functionalities related to ServiceNow and Active Directory integration:

1. User Authentication: ServiceNow can be configured to use Active Directory as an authentication source. This allows users to log in to ServiceNow using their AD credentials, enhancing security and simplifying access management.

2. User Provisioning: You can set up automatic user provisioning from Active Directory to ServiceNow. This ensures that when a new employee is added to AD, their account is also created in ServiceNow, reducing manual administrative tasks.

3. Password Sync: Enabling password synchronization between ServiceNow and Active Directory ensures that users don’t need separate passwords for each system. When a user changes their AD password, it can be synced with their ServiceNow account.

4. Group and Role Mapping: You can map AD groups to ServiceNow roles. This simplifies role-based access control within ServiceNow, as users are assigned roles based on their AD group memberships.

5. LDAP Integration: ServiceNow supports LDAP (Lightweight Directory Access Protocol), which is commonly used to connect to Active Directory. This allows ServiceNow to query AD for user information and maintain an up-to-date user database.

6. Self-Service Password Reset: Users can reset their passwords through ServiceNow, which can trigger a password reset in Active Directory, ensuring a seamless experience.

7. Audit and Compliance: ServiceNow’s integration with AD can help with auditing and compliance efforts. You can track user access, changes, and other activities within the system.