ServiceMax is a cloud-based field service management platform that helps organizations streamline and optimize their field service operations. Salesforce, on the other hand, is a widely used customer relationship management (CRM) platform.  ServiceMax was a separate company specializing in field service management and had a strategic partnership with Salesforce.

The connection between ServiceMax and Salesforce allowed companies to integrate their field service processes with customer data stored in Salesforce CRM. By doing so, they could enhance customer service, improve efficiency, and gain better insights into their operations.