Salesforce and Slack had announced a strategic partnership, with Salesforce acquiring Slack in December 2020. This acquisition represented a significant move by Salesforce to expand its offerings and integrate communication and collaboration capabilities into its customer relationship management (CRM) platform.

Here are some key points about the Salesforce and Slack partnership:

1. Integration of Slack into Salesforce: With the acquisition, Salesforce planned to integrate Slack’s real-time messaging and collaboration features directly into its CRM platform. The goal was to create a unified solution where teams could communicate, collaborate, and access customer data seamlessly within Salesforce.

2. Improving Team Productivity: By integrating Slack’s communication tools into Salesforce, users could easily share information, collaborate on deals and projects, and receive real-time updates without leaving the CRM environment. This integration aimed to enhance team productivity and streamline workflows.

3. Customer 360 View: Salesforce’s Customer 360 initiative aims to provide a complete view of customer interactions and data across different touchpoints. The integration with Slack aimed to further enrich this unified view by incorporating communication data and interactions, helping businesses better understand and engage with their customers.

4. Potential New Features: With the acquisition, there was the potential for deeper product integrations and new features that leverage the strengths of both Salesforce and Slack to provide a more comprehensive solution for businesses.

Please note that developments in the technology industry are continually evolving, and there may have been further updates or enhancements to the Salesforce and Slack integration since my last update. For the latest information about their partnership and any new features or integrations, I recommend checking the official websites of Salesforce and Slack or referring to recent news related to their collaboration.