ServiceNow offers a product called “ServiceNow Service Portal,” which is often referred to as the “service catalog” or “service cafe.” The Service Portal is a user-friendly and customizable interface that allows organizations to create a self-service portal where employees, customers, and users can request IT services, report incidents, and access a variety of other services and resources.

Here are some key features and functions of the ServiceNow Service Portal:

1. Service Catalog: The Service Portal provides a service catalog that includes a list of available IT services and other services offered by the organization. Users can browse and request services from this catalog.

2. Customization: Organizations can customize the Service Portal to match their branding and design preferences. This includes changing the look and feel, adding logos, and modifying the layout to create a user-friendly experience.

3. Self-Service: Users can access the portal to request services or report issues without having to contact the IT helpdesk directly. This promotes self-service and reduces the volume of service requests handled through traditional channels.

4. Service Requests: Users can submit service requests through the portal, including requests for hardware, software, access rights, and other IT-related services.

5. Incident Reporting: The Service Portal allows users to report incidents and IT problems directly, providing details about the issue and its impact.

6. Knowledge Base: Organizations can integrate a knowledge base into the portal, providing users with access to self-help articles, FAQs, and documentation to troubleshoot common issues.

7. Approval Workflows: Service requests submitted through the portal can be subject to approval workflows. Approvers can review and approve or reject requests within the portal.

8. Visibility and Tracking: Users can track the status of their service requests and incidents in real-time through the portal. They can see updates and notifications related to their requests.

9. Service Categories: Services in the catalog can be organized into categories and subcategories, making it easier for users to find and request the services they need.

10. Integration: The Service Portal can integrate with other ServiceNow modules, such as Incident Management, Change Management, and Asset Management, to provide a comprehensive service experience.

11. Mobile Accessibility: The portal is typically designed to be responsive, allowing users to access it from desktop computers, tablets, and mobile devices.