Key Areas of Generative AI in Workday HCM

• Finance:
• Automated Past Due Notice Drafting: Workday’s AI can draft past due notices, recommending tone based on factors like payment delay and customer history. This saves time and streamlines the collections process.
• Bulk Letter Generation: AI automates the creation of bulk letters, including past invoices. Collections agents increase throughput and reclaim missing funds faster.
• Human Resources:
• Job Requisition Generation: AI assists in crafting effective job descriptions, reducing manual effort and ensuring alignment with desired skillsets.
• Skills-Based Talent Management: Workday Skills Cloud uses AI/ML to analyze skills data, suggest jobs to candidates, recommend skills development, and enable skills-based hiring for better workforce planning.
• Candidate Pool Diversification: AI helps combat bias and promote diversity by expanding candidate pools and spotlighting qualified candidates from diverse backgrounds.

Why Workday’s Generative AI Approach Stands Out

• Platform Integration: Workday builds AI directly into its core, not as a separate add-on. This seamless integration makes adoption easier and data flows smoother.
• Data Power: Workday’s immense dataset (625+ billion transactions/year) provides unrivaled training data for its AI models, ensuring accuracy and relevance.
• Trust and Ethics: Workday prioritizes responsible and transparent AI development, earning trust in this sensitive area.

Benefits of Generative AI in Workday HCM

• Productivity Gains: Automating routine tasks frees up valuable time for both finance and HR teams to focus on more strategic work.
• Decision-Making Support: AI-powered recommendations and insights improve the speed and quality of decisions around collections, hiring, and skills development.
• Personalized Experiences: AI can personalize job recommendations, communication style in financial notices, and skills development plans for employees.
• Bias Reduction: AI helps reduce unconscious bias in hiring processes, leading to a more diverse and inclusive workforce.

Important Considerations

While incredibly powerful, it’s essential to remember that generative AI should be used in conjunction with human expertise and judgment. The technology assists but does not replace the critical thinking of skilled professionals.