Here are some key features and aspects of the ServiceNow platform:

1. IT Service Management (ITSM): ServiceNow helps organizations manage their IT services, incidents, problems, changes, and assets effectively. It provides a structured framework for handling IT-related issues and requests.

2. Custom Application Development: You can build custom applications and workflows on the ServiceNow platform using low-code or no-code development tools. This allows organizations to tailor the platform to their specific needs.

3. Service Catalog: ServiceNow offers a service catalog where users can request IT services or other items through a user-friendly interface. This helps streamline service requests.

4. Automation: Automation is a significant aspect of ServiceNow. You can automate various processes and workflows, reducing manual effort and improving efficiency.

5. Integration: ServiceNow can integrate with a wide range of third-party systems, allowing data and processes to flow seamlessly across the organization.

6. Incident and Problem Management: It provides tools for tracking and managing incidents and problems, which is crucial for maintaining IT service quality.

7. Change Management: ServiceNow helps in planning, tracking, and executing changes in the IT environment, ensuring minimal disruptions.

8. Asset Management: Managing and tracking IT assets, including hardware and software, is made easier with ServiceNow’s asset management capabilities.

9. Reporting and Analytics: You can create custom reports and dashboards to gain insights into your organization’s performance and trends.

10. Service Portal: ServiceNow offers a user-friendly service portal where employees and customers can submit requests, track progress, and access knowledge articles.

11. Security and Compliance: ServiceNow provides tools to manage security incidents and ensure compliance with various regulations.

12. Mobile Access: The platform offers mobile apps, allowing users to access ServiceNow’s features and services on the go.