ServiceNow offers a suite of Human Resources (HR) service delivery solutions to help organizations streamline and improve their HR processes and services. ServiceNow HR Service Delivery (HRSD) is designed to enhance HR operations, provide a better experience for employees, and drive greater efficiency. Here are some key aspects of ServiceNow HRSD:

1. Employee Service Center: ServiceNow HRSD provides a centralized Employee Service Center where employees can access HR services and information. It offers a self-service portal for employees to request HR assistance and find answers to common HR-related questions.

2. Case and Request Management: HRSD enables the tracking and management of HR cases and service requests. Employees can submit requests related to benefits, onboarding, offboarding, leaves of absence, and more through the portal.

3. Knowledge Management: ServiceNow’s knowledge management capabilities allow HR teams to create, manage, and share knowledge articles to help employees quickly find answers and information without the need for direct HR support.

4. HR Document Management: The platform allows for the efficient management of HR documents, including policies, forms, and employee records. It ensures documents are up-to-date and easily accessible.

5. Employee Onboarding: ServiceNow HRSD supports the onboarding process by providing checklists, tasks, and automated workflows to ensure a smooth and consistent onboarding experience for new hires.

6. Employee Offboarding: Similarly, the platform streamlines offboarding processes, ensuring that departing employees’ access to systems and data is properly managed, and that exit interviews and other procedures are completed.

7. Benefits Administration: ServiceNow HRSD can manage benefits enrollment, changes, and inquiries. Employees can use the platform to view and select their benefits options during open enrollment periods.

8. Time Off and Leave Management: HR teams can use the system to manage employee time off, leave requests, and tracking. It provides visibility into employee leave balances and approvals.

9. Performance and Goals: Some HRSD configurations include features for managing employee performance, goal setting, and performance appraisals.

10. Service Level Agreements (SLAs): Organizations can define SLAs within HRSD to ensure timely responses to HR inquiries and requests, improving the overall employee experience.

11. Integration: ServiceNow HRSD can integrate with other HR systems and databases, as well as with broader enterprise systems, to ensure data consistency and automation of HR processes.

12. Analytics and Reporting: The platform provides tools for HR analytics and reporting, allowing HR teams to track key metrics, monitor service performance, and make data-driven decisions.