ServiceNow Resource Management is a component of the ServiceNow platform that helps organizations efficiently allocate and manage their resources, including human resources and assets, to meet project and service delivery demands. It provides tools and capabilities for optimizing resource utilization, ensuring that the right resources are available for the right tasks at the right time. Here are key aspects and functionalities of ServiceNow Resource Management:

1. Resource Planning: ServiceNow allows organizations to plan resource needs for projects, tasks, and services. This includes identifying the skills and competencies required for specific assignments.

2. Resource Allocation: ServiceNow enables resource managers to allocate resources to projects and tasks based on availability, skills, and priorities. This helps in optimizing resource utilization.

3. Resource Workbench: Resource managers have access to a resource workbench that provides a visual overview of resource allocations, availability, and workload. This helps in making informed decisions about resource assignments.

4. Skills and Competency Management: ServiceNow allows organizations to define and manage the skills and competencies of their workforce. This information is used for matching resources with tasks that require specific skills.

5. Demand Management: ServiceNow Resource Management integrates with demand management processes to ensure that resource needs are aligned with project and service demand.

6. Capacity Planning: Organizations can perform capacity planning to understand the available resource capacity and identify potential resource shortages or overages.

7. Resource Requests: Teams and project managers can request specific resources through ServiceNow. These requests are reviewed and approved by resource managers.

8. Resource Dashboards and Reporting: ServiceNow provides dashboards and reporting capabilities to track resource utilization, allocation, and performance. This data helps in making data-driven resource management decisions.

9. Integration with Project Management: ServiceNow Resource Management can be integrated with project management tools and processes to ensure that resources are allocated to projects efficiently.

10. Resource Pools: Resource pools can be defined to group resources with similar skills or roles. This simplifies the process of assigning resources to tasks or projects.

11. Resource Cost Management: Organizations can track the cost associated with resource utilization and allocation. This is valuable for budgeting and financial planning.

12. Resource Availability Calendar: Resource managers can view the availability of resources on a calendar, making it easier to schedule tasks and assignments.

13. Workflow Automation: ServiceNow allows organizations to define workflows for resource allocation and management, ensuring that processes are standardized and efficient.