Here’s how ServiceNow and Intune can work together:

1. ServiceNow Incident Management: Organizations can configure ServiceNow to create incidents automatically in response to issues reported by users on devices managed by Intune. For example, if a user reports a problem with a mobile app, ServiceNow can generate an incident, and the IT support team can use ServiceNow’s workflow to manage and resolve the issue.

2. ServiceNow Asset Management: ServiceNow can integrate with Intune to maintain an accurate inventory of devices under management. This helps organizations track hardware assets and ensure that devices are compliant with company policies.

3. ServiceNow Change Management: When changes to device configurations, policies, or applications are required, ServiceNow’s change management processes can be used to document, approve, and implement those changes. Intune policies and configurations can be managed within the context of ServiceNow’s change management workflows.

4. ServiceNow Self-Service Portal: Organizations can provide users with a self-service portal powered by ServiceNow where they can request and manage access to Intune-managed applications and services. Users can request device enrollments, app installations, or password resets directly through this portal.

5. Incident and Problem Resolution: ServiceNow can be used to track incidents and problems related to Intune-managed devices and applications. IT support teams can use ServiceNow’s incident and problem management processes to diagnose and resolve issues efficiently.

6. Integration with Other ITSM Processes: ServiceNow provides a comprehensive platform for IT service management. Integrating Intune with ServiceNow allows organizations to incorporate mobile device management (MDM) and mobile application management (MAM) into their broader ITSM processes, ensuring consistency and efficiency.

7. Automation: By integrating ServiceNow with Intune, organizations can automate various tasks related to device management, application deployment, and compliance checking. This helps reduce manual effort and ensures consistent processes.

8. Security and Compliance: ServiceNow can be used to manage security incidents and compliance-related tasks related to devices and applications managed by Intune. This includes tracking security breaches, vulnerabilities, and policy violations.