ServiceNow supports System for Cross-domain Identity Management (SCIM) integration, which is a standard protocol for automating the management of user identities across different systems and applications. SCIM simplifies user provisioning, deprovisioning, and management, making it easier for organizations to maintain consistency and security in user identity and access management. Here’s how ServiceNow utilizes SCIM:

1. User Provisioning: SCIM allows ServiceNow to automatically provision user accounts in other connected systems when new users are added to the ServiceNow platform. This ensures that users have the appropriate access to other applications and services.

2. User Deprovisioning: When a user is deactivated or removed from the ServiceNow platform, SCIM can trigger the deprovisioning of their accounts and access rights in other connected systems. This helps maintain security by revoking access promptly.

3. User Attribute Synchronization: SCIM ensures that user attributes (such as username, email, group memberships, and roles) are synchronized accurately between ServiceNow and other systems. This helps maintain consistency and accuracy in user profiles.

4. Group and Role Management: SCIM can also handle the provisioning and deprovisioning of groups and roles, ensuring that users are appropriately assigned to roles and groups in other connected systems.

5. Password Management: While SCIM primarily focuses on user and group management, some implementations may include password synchronization features to ensure that password changes made in ServiceNow are reflected in other systems.

6. Compliance and Auditing: SCIM integrations help organizations maintain compliance by automating user access control and tracking user identity changes. Audit trails and logs can be maintained to ensure accountability.

7. Security: SCIM-enabled integrations often include security measures to protect the transmission of user identity information between ServiceNow and connected systems. Secure protocols and encryption are commonly used.

8. Customization: SCIM implementations can be customized to align with specific business requirements and the structure of the connected systems. Custom scripts and mappings can be used to handle unique scenarios.

9. Standards-Based: SCIM is based on industry standards and protocols, making it widely supported by various identity and access management systems and applications