Understanding End User Personalization (EUP) in SAP GRC

SAP Governance, Risk, and Compliance (GRC) provides a robust framework for organizations to manage access controls, mitigate risks, and ensure compliance. A core element within SAP GRC is the End User Personalization (EUP) feature, which offers valuable customization capabilities to streamline access request processes and enhance user experience.

What is EUP?

The End User Personalization (EUP) function in SAP GRC is a configuration tool that allows you to tailor access request forms’ look, feel, and behavior. With EUP, you can:

• Control Field Visibility: Show or hide specific fields in access request forms.
• Mandatory Fields: Make particular fields compulsory for users to complete, ensuring that the access requests contain all essential information.
• Default Values: Pre-populate fields with default values to reduce manual data entry and provide guidance to users.

Why is EUP Important?

EUP brings several benefits to the access control process in SAP GRC:

1. Streamlined User Experience: EUP simplifies access request forms by making them more user-friendly. Users can quickly and easily submit requests by removing irrelevant fields and adding default values.
2. Improved Data Quality: Mandatory fields required through EUP guarantee that access requests include all the necessary information for reviewers and approvers to make informed decisions.
3. Optimized Workflows: By customizing access request forms, EUP helps align them with your organization’s specific needs, leading to smoother and more efficient approval workflows.

How to Configure EUP

Here’s a quick overview of the EUP configuration process:

1. Access the EUP Configuration: In SAP GRC, navigate to SPRO > GRC > Access Control > User Provisioning > Maintain End User Personalization.
2. Create or Modify a Profile: If it doesn’t exist already, create a new EUP profile or choose an existing one to modify.
3. EUP Settings: Customize fields by:
   • Setting visibility to “Visible” or “Hidden.”
   • Marking fields as “Mandatory” or “Optional.”
   • Assigning default values (where applicable)

Points to Remember

• Standard EUP Profile (999): SAP delivers a default EUP profile with the ID 999. While you can modify it, copying this profile and creating your own custom profile is often recommended.
• EUP and Role Descriptions: The fields you can configure in EUP are often related to the role descriptions in your GRC system. Align EUP with your role descriptions for optimal results.
• Multi-User Requests: EUP customization has limitations with multi-user access requests.

Example: EUP Configuration for Role Assignment

Suppose you require the ‘Reason for Request’ field to be mandatory when users request a particular role. You would:

1. Locate the appropriate EUP profile.
2. Find the ‘Reason for Request’ field.
3. Set the field to ‘Mandatory’.

Conclusion

EUP is a powerful tool in SAP GRC that enables you to tailor access request processes within your organization. By understanding and leveraging EUP configurations, you can significantly improve user experience, enhance data quality, and streamline approval workflows, ultimately strengthening your GRC implementation.