Oracle Integration Cloud SLA


Oracle Integration Cloud SLA

Service Level Agreements (SLAs) in Oracle Integration Cloud (OIC) define the agreed-upon levels of service and performance commitments that Oracle provides to its customers. These SLAs are important for ensuring the reliability, availability, and performance of the OIC platform. While specific SLAs can vary depending on the type of service and subscription plan, here are some common aspects of Oracle Integration Cloud SLAs:


  1. Availability SLA:
    1. OIC typically guarantees a certain level of system availability, which is the percentage of time that the service is operational and accessible to users. Common availability SLAs aim for high uptime, often exceeding 99%.
  2. Performance SLA:
    1. Performance SLAs may specify response times for various operations and transactions within OIC. This includes the time it takes to process integrations, run processes, and execute APIs.
  3. Throughput SLA:
    1. Throughput SLAs may define the maximum number of transactions or messages that the OIC platform can handle within a specific time frame. These SLAs help ensure that the platform can accommodate varying workloads.
  4. Error Resolution SLA:
    1. Oracle typically commits to resolving critical errors or issues within a specified time frame. This ensures that critical problems are addressed promptly to minimize disruptions.
  5. Security and Compliance SLA:
    1. SLAs may include security and compliance commitments, such as data protection and adherence to industry-specific regulations (e.g., GDPR compliance).
  6. Data Backup and Recovery SLA:
    1. OIC often includes provisions for data backup and recovery, ensuring that customer data is regularly backed up and can be restored in case of data loss or system failures.
  7. Notification and Communication SLA:
    1. Oracle may define SLAs for communication and notification of service-related incidents or maintenance windows. This keeps customers informed about planned downtime or unexpected issues.
  8. Support and Response Time SLA:
    1. Support SLAs specify the expected response times for customer inquiries and issues reported to Oracle’s support team. Different support levels (e.g., standard, premium) may have different SLAs.
  9. Scalability and Performance Tuning SLA:
    1. Some SLAs may cover the scalability of the OIC environment, allowing customers to request additional resources or performance tuning based on their needs.

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