Automation in ServiceNow can be achieved through several key features and tools:

1. Workflow Automation: ServiceNow provides a visual workflow designer that allows you to automate processes using a drag-and-drop interface. You can define workflows to automate tasks, approvals, and notifications.

2. Orchestration: ServiceNow Orchestration enables you to automate complex processes that involve multiple systems and applications. It allows you to create reusable automation tasks and integrate with external systems using various protocols.

3. Scripting: You can use scripting languages like JavaScript in ServiceNow to create custom automation scripts. This is particularly useful for automating specific tasks and customizing the behavior of the platform.

4. Event Management: ServiceNow Event Management helps automate the detection and resolution of IT issues by correlating events and incidents, triggering automated responses based on predefined rules.

5. Integration Hub: Integration Hub simplifies the integration of ServiceNow with other applications and services. You can automate data exchange and actions between ServiceNow and external systems.

6. Service Catalog Automation: ServiceNow’s Service Catalog allows you to automate the request and fulfillment of services, such as hardware provisioning, software installation, and more.

To ensure that emails related to ServiceNow courses don’t go to spam when sending them in bulk, you can follow these best practices:

1. Use a Valid Sender Address: Ensure that the sender’s email address is valid and not flagged as spam. Using a recognizable domain associated with your organization can help.

2. Personalize Content: Avoid generic or spammy content in the email. Make the emails personalized and relevant to the recipients.

3. Avoid Spam Trigger Words: Refrain from using words or phrases that commonly trigger spam filters. These can include phrases like “get rich quick” or excessive use of exclamation marks.

4. Optimize HTML and CSS: Ensure that the HTML and CSS of the email are well-structured and don’t contain suspicious code.

5. Authenticate Your Domain: Implement SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) authentication to verify the legitimacy of your emails.

6. Test Before Sending: Send test emails to various email providers to check if they are being flagged as spam. Adjust your content and settings accordingly.

7. Manage Unsubscribes: Include a clear and easy way for recipients to unsubscribe from future emails to comply with email marketing regulations.