Here are some key aspects of ServiceNow consulting:

1. Implementation Services: ServiceNow consultants assist organizations in the initial setup and implementation of the ServiceNow platform. This includes defining requirements, configuring the platform to align with business processes, and deploying ServiceNow modules such as incident management, change management, and asset management.

2. Customization: ServiceNow is highly customizable, and consultants can tailor it to meet the unique requirements of an organization. This may involve creating custom applications, workflows, and forms to automate specific business processes.

3. Integration: ServiceNow consultants can integrate the platform with other systems and applications used within the organization. This ensures that data flows seamlessly between ServiceNow and other tools, enabling end-to-end automation.

4. Process Improvement: Consultants assess existing IT and business processes and recommend improvements to enhance efficiency and effectiveness. They may help organizations align their processes with industry best practices like ITIL (Information Technology Infrastructure Library).

5. Training and Knowledge Transfer: ServiceNow consultants often provide training to client teams, enabling them to operate and maintain the platform effectively. This includes training for administrators, developers, and end-users.

6. Health Checks and Assessments: Consultants may conduct health checks and assessments of existing ServiceNow implementations to identify areas for optimization, security improvements, and compliance.

7. Upgrades and Maintenance: ServiceNow consultants assist in planning and executing platform upgrades to ensure organizations have access to the latest features, security patches, and performance enhancements.

8. Governance and Best Practices: Consultants help establish governance models and best practices for managing and maintaining the ServiceNow environment. This ensures long-term success and adherence to organizational goals.

9. Performance Optimization: Consultants can analyze and optimize the performance of the ServiceNow platform to ensure it meets the demands of the organization, especially in large and complex environments.

10. Strategic Planning: Consultants work with organizations to develop a strategic roadmap for ServiceNow usage, aligning platform capabilities with business objectives.

11. Managed Services: Some ServiceNow consulting firms offer ongoing managed services to provide continuous support, monitoring, and maintenance for ServiceNow environments.